"SWN Models of a Contact Center: a Case Study."

Giuliana Franceschinis et al. (2001)

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DOI: 10.1109/PNPM.2001.953354

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-24

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Giuliana Franceschinis, Claudio Bertoncello, Guido Bruno, Giorgio Lungo Vaschetti, Antonio Pigozzi:
SWN Models of a Contact Center: a Case Study. PNPM 2001: 39-48

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