"Predicting Self-reported Customer Satisfaction of Interactions with a ..."

Joseph Bockhorst et al. (2017)

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DOI: 10.1007/978-3-319-71273-4_15

access: closed

type: Conference or Workshop Paper

metadata version: 2018-10-09

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  dblp key:
  - conf/pkdd/BockhorstYPF17
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  - https://dblp.org/rec/conf/pkdd/BockhorstYPF17
Joseph Bockhorst, Shi Yu, Luisa F. Polanía, Glenn Fung:
Predicting Self-reported Customer Satisfaction of Interactions with a Corporate Call Center. ECML/PKDD (3) 2017: 179-190

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