"How can I help you today?: the knowledge work of call center agents."

Peggy Szymanski et al. (2012)

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DOI: 10.1145/2348144.2348188

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-06

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  dblp key:
  - conf/pdc/SzymanskiPSE12
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  - https://dblp.org/rec/conf/pdc/SzymanskiPSE12
Peggy Szymanski, Luke D. Plurkowski, Patricia Swenton-Wall, Jennifer Englert:
How can I help you today?: the knowledge work of call center agents. PDC (2) 2012: 137-140

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