"The Role of Benchmarking and Service Level Agreement (SLA) Practices in IT ..."

Anne C. Rouse (2005)

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DOI: —

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type: Conference or Workshop Paper

metadata version: 2012-03-01

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Anne C. Rouse:
The Role of Benchmarking and Service Level Agreement (SLA) Practices in IT Outsourcing Success. PACIS 2005: 55

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