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"How To Increase Service Productivity: A BPM Perspective."
Andrea Malsbender et al. (2011)
- Andrea Malsbender, Jens Pöppelbuß, Ralf Plattfaut, Björn Niehaves, Jörg Becker:
How To Increase Service Productivity: A BPM Perspective. PACIS 2011: 125
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