"Knowledge Management and the Contested Ground of the 'Professional' within ..."

Elaine H. Ferneley, Pauline Sobreperez, Francis A. Wilson (2004)

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type: Conference or Workshop Paper

metadata version: 2017-03-30

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Elaine H. Ferneley, Pauline Sobreperez, Francis A. Wilson:
Knowledge Management and the Contested Ground of the 'Professional' within a Professionalised Call Centre. PACIS 2004: 95

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