"The Effects of Customer Misclassification on Cross-Training in Call Centers."

Andreas Schwab, Burak Büke (2013)

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DOI: 10.1007/978-3-319-07001-8_58

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-19

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Andreas Schwab, Burak Büke:
The Effects of Customer Misclassification on Cross-Training in Call Centers. OR 2013: 429-435

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