"Towards a Customer-Oriented Queuing in Service Incident Management."

Peter Hottum, Melanie Reuter-Oppermann (2014)

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DOI: 10.1007/978-3-319-28697-6_33

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-19

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Peter Hottum, Melanie Reuter-Oppermann:
Towards a Customer-Oriented Queuing in Service Incident Management. OR 2014: 233-239

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