"Antecedents of Empowerment and Commitment to Service Quality in the ..."

Eric Kin-Wai Lau (2014)

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DOI: 10.1007/978-3-319-08618-7_9

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-19

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Eric Kin-Wai Lau:
Antecedents of Empowerment and Commitment to Service Quality in the Chinese Hotel Industry. KMO 2014: 90-98

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