"An ethnographic study of technical support workers: why we didn't build a ..."

Sally Jo Cunningham, Chris Knowles, Nina Reeves (2001)

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DOI: 10.1145/379437.379480

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-06

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Sally Jo Cunningham, Chris Knowles, Nina Reeves:
An ethnographic study of technical support workers: why we didn't build a tech support digital library. JCDL 2001: 189-198

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