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"On the Impact of Self-efficacy on Assessment of User Experience in ..."
Yuexin Cao et al. (2021)
- Yuexin Cao, Vicente Iván Sánchez Carmona, Xiaoyi Liu, Changjian Hu, Neslihan Iskender, André Beyer, Sebastian Möller
, Tim Polzehl:
On the Impact of Self-efficacy on Assessment of User Experience in Customer Service Chatbot Conversations. IWSDS 2021: 253-262
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