"Integrated Trouble Management to Support Service Quality Assurance in a ..."

Dan Dragan et al. (2000)

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DOI: 10.1007/3-540-46525-1_9

access: closed

type: Conference or Workshop Paper

metadata version: 2017-09-16

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Dan Dragan, Thomas Gringel, Jane Hall, Richard O. Sinnott, Michael Tschichholz, Wilhelm Vortisch:
Integrated Trouble Management to Support Service Quality Assurance in a Multi-provider Context. IS&N 2000: 117-132

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