"EFQ_TIL: Relationship Model Between ITIL and EFQM to Assure Service ..."

Juan José Sánchez Peña, Eugenio Fernández Vicente (2011)

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DOI: 10.1007/978-1-4614-4951-5_23

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-26

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Juan José Sánchez Peña, Eugenio Fernández Vicente:
EFQ_TIL: Relationship Model Between ITIL and EFQM to Assure Service Quality in IT Processes. ISD 2011: 279-291

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