"Multidimensional Management and Analysis of Quality Measures for CRM ..."

Verónika Peralta et al. (2009)

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DOI: —

access: closed

type: Conference or Workshop Paper

metadata version: 2021-05-31

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  - conf/iq/PeraltaTKBCNC09
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  - https://dblp.org/rec/conf/iq/PeraltaTKBCNC09
Verónika Peralta, Virginie Thion-Goasdoué, Zoubida Kedad, Laure Berti-Équille, Isabelle Comyn-Wattiau, Sylvaine Nugier, Samira Si-Said Cherfi:
Multidimensional Management and Analysis of Quality Measures for CRM Applications in an Electricity Company. ICIQ 2009: 202-215

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