"Challenges in Efficient Customer Recognition in Contact Centre: ..."

Morteza Saberi et al. (2016)

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DOI: 10.1109/INCOS.2016.136

access: closed

type: Conference or Workshop Paper

metadata version: 2020-09-05

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Morteza Saberi, Anne Karduck, Omar Khadeer Hussain, Elizabeth Chang:
Challenges in Efficient Customer Recognition in Contact Centre: State-of-the-Art Survey by Focusing on Big Data Techniques Applicability. INCoS 2016: 548-554

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