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"Experience Management: The Fraunhofer IESE Experience Factory."
Klaus-Dieter Althoff et al. (2001)
- Klaus-Dieter Althoff, Björn Decker, Susanne Hartkopf, Andreas Jedlitschka, Markus Nick, Jörg Rech:
Experience Management: The Fraunhofer IESE Experience Factory. ICDM 2001: 12-29
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