"Effects of Other Customers' Negative Behavior on Focal Customers' ..."

Mei-Hua Huang, Chiau-Yuan Lee, Szu-Hsien Lin (2024)

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DOI: 10.1007/978-3-031-64766-6_41

access: closed

type: Conference or Workshop Paper

metadata version: 2024-07-09

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Mei-Hua Huang, Chiau-Yuan Lee, Szu-Hsien Lin:
Effects of Other Customers' Negative Behavior on Focal Customers' Evaluation of Service Results. IMIS 2024: 412-423

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