"Problem classification method to enhance the ITIL incident and problem."

Yang Song, Anca Sailer, Hidayatullah Shaikh (2009)

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DOI: 10.1109/INM.2009.5188825

access: closed

type: Conference or Workshop Paper

metadata version: 2020-09-08

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Yang Song, Anca Sailer, Hidayatullah Shaikh:
Problem classification method to enhance the ITIL incident and problem. Integrated Network Management 2009: 295-298

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