"Customer satisfaction and cost optimization in service systems."

Tad Gonsalves, Kiyoshi Itoh (2011)

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DOI: —

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type: Conference or Workshop Paper

metadata version: 2012-04-30

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Tad Gonsalves, Kiyoshi Itoh:
Customer satisfaction and cost optimization in service systems. IICAI 2011: 256-267

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