"Development and Analysis of Markov Chain Model for Optimally Allocating ..."

Shan Yu et al. (2016)

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DOI: 10.1109/IIAI-AAI.2016.185

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-24

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Shan Yu, Ryohei Kubota, Masaki Shobu, Ushio Sumita:
Development and Analysis of Markov Chain Model for Optimally Allocating Operators at Call Centers. IIAI-AAI 2016: 462-467

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