"Lean Service Quality Model to Improve the Performance of Service in ..."

Franco Valenzuela et al. (2019)

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DOI: 10.1007/978-3-030-25629-6_143

access: closed

type: Conference or Workshop Paper

metadata version: 2021-10-14

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Franco Valenzuela, Jeysev Estocalenko, José Rojas, Carlos Raymundo:
Lean Service Quality Model to Improve the Performance of Service in Automotive Dealer. IHIET 2019: 917-923

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