"Process Model of Customer-Centric E-Government Enabled Service ..."

Satish Krishnan, Barney C. C. Tan, Shan Ling Pan (2010)

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DOI: 10.1007/978-3-642-15346-4_15

access: open

type: Conference or Workshop Paper

metadata version: 2018-06-26

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Satish Krishnan, Barney C. C. Tan, Shan Ling Pan:
Process Model of Customer-Centric E-Government Enabled Service Transformation: Insights from MINDEF's Portal Implementation Experience. EGES/GISP 2010: 187-200

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