"Improving Service Quality in Public Transportation in Brazil: How Bus ..."

Hélcio Raymundo et al. (2015)

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DOI: 10.1007/978-3-319-22756-6_59

access: open

type: Conference or Workshop Paper

metadata version: 2020-12-29

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Hélcio Raymundo, João Gilberto Mendes dos Reis, Pedro Luiz de Oliveira Costa Neto, Oduvaldo Vendrametto, Emerson Rodolfo Abraham, Marcos de Oliveira Morais, Carla Caprara Parizi, Sivanilza Teixeira Machado, Helton R. O. Silva, Antônio Sérgio Brejão:
Improving Service Quality in Public Transportation in Brazil: How Bus Companies are Simplifying Quality Management Systems and Strategic Planning to Increase Service Level? APMS (1) 2015: 484-491

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