"Improving Service Operation Performance by a Cross-Industry Reference Model."

Peter Osadsky et al. (2007)

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DOI: 10.1007/978-0-387-74157-4_47

access: open

type: Conference or Workshop Paper

metadata version: 2018-06-26

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Peter Osadsky, Amit Garg, Bogdan Nitu, Oliver Schneider, Stefan Schleyer:
Improving Service Operation Performance by a Cross-Industry Reference Model. APMS 2007: 397-404

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