"From Order to Delivery: An Integrated Process Approach for Customer ..."

Gilles Neubert, Andréa Wattky Crestan, Abdelaziz Bouras (2006)

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DOI: 10.1007/978-0-387-77249-3_35

access: open

type: Conference or Workshop Paper

metadata version: 2018-06-26

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Gilles Neubert, Andréa Wattky Crestan, Abdelaziz Bouras:
From Order to Delivery: An Integrated Process Approach for Customer Satisfaction. APMS 2006: 337-345

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