"Towards a Reference Model for After-Sales Service Processes."

Elena Legnani, Stefano Ierace, Sergio Cavalieri (2007)

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DOI: 10.1007/978-0-387-74157-4_34

access: open

type: Conference or Workshop Paper

metadata version: 2023-09-30

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Elena Legnani, Stefano Ierace, Sergio Cavalieri:
Towards a Reference Model for After-Sales Service Processes. APMS 2007: 289-296

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