"Exploring the Causal Relationships of KPIs in after Sales Service Systems."

Elena Legnani, Sergio Cavalieri (2009)

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DOI: 10.1007/978-3-642-16358-6_82

access: open

type: Conference or Workshop Paper

metadata version: 2018-06-26

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Elena Legnani, Sergio Cavalieri:
Exploring the Causal Relationships of KPIs in after Sales Service Systems. APMS 2009: 660-668

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