"Improving Customer Experience in Call Centers with Intelligent ..."

Stylianos Filippou et al. (2023)

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DOI: 10.1007/978-3-031-34111-3_19

access: closed

type: Conference or Workshop Paper

metadata version: 2023-06-15

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Stylianos Filippou, Andreas Tsiartas, Petros Hadjineophytou, Spyros Christofides, Kleanthis Malialis, Christos G. Panayiotou:
Improving Customer Experience in Call Centers with Intelligent Customer-Agent Pairing. AIAI (1) 2023: 214-224

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