"The Relationship Between the Implementation of Quality Management ..."

Kuthula Ntanzi et al. (2020)

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DOI: 10.1109/IEEM45057.2020.9309805

access: closed

type: Conference or Workshop Paper

metadata version: 2022-06-23

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Kuthula Ntanzi, Alice Kabamba Lumbwe, Sambil Charles Mukwakungu, Nita Sukdeo:
The Relationship Between the Implementation of Quality Management Practices and Service Quality in the South African Financial Service Industry. IEEM 2020: 1235-1240

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