"An Intelligent Approach to Increase Efficiency of IT-Service Management ..."

Nikolay Tkachuk, Vladyslav Sokol, Kateryna Glukhovtsova (2013)

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type: Conference or Workshop Paper

metadata version: 2023-03-10

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Nikolay Tkachuk, Vladyslav Sokol, Kateryna Glukhovtsova:
An Intelligent Approach to Increase Efficiency of IT-Service Management Systems: University Case-Study. ICTERI 2013: 48-63

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