"Forecasting in Multi-skill Call Centers: A Multi-agent Multi-service ..."

Gianmario Motta et al. (2013)

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DOI: 10.1109/ICSSI.2013.47

access: closed

type: Conference or Workshop Paper

metadata version: 2023-09-30

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Gianmario Motta, Thiago Barroero, Daniele Sacco, Linlin You:
Forecasting in Multi-skill Call Centers: A Multi-agent Multi-service (MAMS) Approach: Research in Progress. ICSSI 2013: 223-229

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