"Investigating Customer Loyalty in Service Failure-Recovery Encounter: The ..."

Ho-Yan Kwan, Noel Yee-Man Siu, Tracy Jun-Feng Zhang (2013)

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DOI: 10.1109/ICSSI.2013.14

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-24

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Ho-Yan Kwan, Noel Yee-Man Siu, Tracy Jun-Feng Zhang:
Investigating Customer Loyalty in Service Failure-Recovery Encounter: The Moderating Role of Customer Coproduction. ICSSI 2013: 21-24

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