"A Critical Incident Drill Based on Service Design to Improve Digitization ..."

Emmanuel Fragnière, Randolf Ramseyer, Patricia Bomme (2018)

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DOI: 10.1109/ICSRS.2018.8688873

access: closed

type: Conference or Workshop Paper

metadata version: 2022-04-09

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Emmanuel Fragnière, Randolf Ramseyer, Patricia Bomme:
A Critical Incident Drill Based on Service Design to Improve Digitization Acceptance of Processes in Air Traffic Management an Organizational Test Conducted at Skyguide Involving an External IT Provider. ICSRS 2018: 104-108

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