"Consumers' Responses to Service Failures and Recoveries."

Julie A. Edell (2017)

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DOI: 10.1007/978-3-319-61240-9_4

access: closed

type: Conference or Workshop Paper

metadata version: 2017-07-04

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Julie A. Edell:
Consumers' Responses to Service Failures and Recoveries. ICServ 2017: 38-45

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