"Scheduling Problem in Call Centers with Uncertain Arrival Rates Forecasts ..."

Mathilde Excoffier et al. (2015)

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type: Conference or Workshop Paper

metadata version: 2015-09-15

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Mathilde Excoffier, Céline Gicquel, Oualid Jouini, Abdel Lisser:
Scheduling Problem in Call Centers with Uncertain Arrival Rates Forecasts - A Distributionally Robust Approach. ICORES 2015: 5-13

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