"A Stochastic Programming Approach for Staffing and Scheduling Call Centers ..."

Mathilde Excoffier et al. (2014)

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DOI: 10.5220/0004832100800088

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-23

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Mathilde Excoffier, Céline Gicquel, Oualid Jouini, Abdel Lisser:
A Stochastic Programming Approach for Staffing and Scheduling Call Centers with Uncertain Demand Forecasts. ICORES 2014: 80-88

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