"Agent Personalized Call Center Traffic Prediction and Call Distribution."

Rafiq A. Mohammed, Paul Pang (2011)

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DOI: 10.1007/978-3-642-24958-7_1

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-24

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Rafiq A. Mohammed, Paul Pang:
Agent Personalized Call Center Traffic Prediction and Call Distribution. ICONIP (2) 2011: 1-10

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