"Can Chatbot Anthropomorphism and Empathy Mitigate the Impact of Customer ..."

Jian Tang et al. (2024)

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DOI: 10.1007/978-3-031-57850-2_7

access: closed

type: Conference or Workshop Paper

metadata version: 2024-05-17

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  dblp key:
  - conf/iconference/TangWZGL24
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Jian Tang, Yunran Wang, Xinxue Zhou, Jiayan Guo, Chenguang Li:
Can Chatbot Anthropomorphism and Empathy Mitigate the Impact of Customer Anger on Satisfaction? iConference (1) 2024: 84-95

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