"A Combined Application of SERVQUAL and fuzzy DEMATEL to Evaluate a ..."

V. Reza Bayu Kurniawan et al. (2022)

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DOI: 10.1145/3557738.3557837

access: closed

type: Conference or Workshop Paper

metadata version: 2025-01-19

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V. Reza Bayu Kurniawan, Oktavia Puput Dwi Sawitri, Trisna Yulianti, Dyah Ari Susanti, Fransiska Hernina Puspitasari:
A Combined Application of SERVQUAL and fuzzy DEMATEL to Evaluate a University's Service Quality. ICONETSI 2022: 15:1-15:6

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