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"How may I help you? behavior and impressions in hospitality service ..."
Skanda Muralidhar, Marianne Schmid Mast, Daniel Gatica-Perez (2017)
- Skanda Muralidhar, Marianne Schmid Mast, Daniel Gatica-Perez:
How may I help you? behavior and impressions in hospitality service encounters. ICMI 2017: 312-320
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