"The Role of Service Agent, Service Quality, and User Satisfaction in ..."

Aihua Yan et al. (2013)

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DOI: —

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type: Conference or Workshop Paper

metadata version: 2020-02-17

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Aihua Yan, Stan Solomon, Dinesh A. Mirchandani, Mary C. Lacity, Jaana Porra:
The Role of Service Agent, Service Quality, and User Satisfaction in Self-Service Technology. ICIS 2013

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