""Zoning-in" on information systems service quality: continuous refinement ..."

William J. Kettinger, Choong C. Lee (1997)

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metadata version: 2018-11-28

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William J. Kettinger, Choong C. Lee:
"Zoning-in" on information systems service quality: continuous refinement of the SERVQUAL measurement. ICIS 1997: 197-204

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