"IT Service Management: Towards a Contingency Theory of Performance ..."

Francis Gacenga et al. (2011)

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DOI: —

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type: Conference or Workshop Paper

metadata version: 2012-01-16

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Francis Gacenga, Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman:
IT Service Management: Towards a Contingency Theory of Performance Measurement. ICIS 2011

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