"Customer Experience Versus Process Efficiency: Towards an Analytical ..."

Patrick Afflerbach, Leonhard Frank (2016)

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DOI: —

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type: Conference or Workshop Paper

metadata version: 2016-11-22

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Patrick Afflerbach, Leonhard Frank:
Customer Experience Versus Process Efficiency: Towards an Analytical Framework About Ambidextrous BPM. ICIS 2016

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