"The Role of Error Management Culture and Leadership on Failures and ..."

Teresa Proença, João F. Proença, Inês Teixeira (2020)

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DOI: 10.1007/978-3-030-38724-2_28

access: closed

type: Conference or Workshop Paper

metadata version: 2020-02-07

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Teresa Proença, João F. Proença, Inês Teixeira:
The Role of Error Management Culture and Leadership on Failures and Recovery in Services. IESS 2020: 391-398

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