"Approximate Analysis of a Call Center with Skill-Based Routing."

Chul Geun Park, Dong Hwan Han (2007)

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type: Conference or Workshop Paper

metadata version: 2009-09-08

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Chul Geun Park, Dong Hwan Han:
Approximate Analysis of a Call Center with Skill-Based Routing. ICE-B 2007: 45-50

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