"The hidden costs of digital self-service: administrative burden, ..."

Hanne Höglund Rydén, Luiz De Andrade (2023)

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DOI: 10.1145/3614321.3614403

access: closed

type: Conference or Workshop Paper

metadata version: 2024-01-31

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Hanne Höglund Rydén, Luiz De Andrade:
The hidden costs of digital self-service: administrative burden, vulnerability and the role of interpersonal aid in Norwegian and Brazilian welfare services. ICEGOV 2023: 473-478

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