"Contact Center in a Smart Cities View: a Comparative Case Study of ..."

Marie Anne Macadar et al. (2016)

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DOI: 10.1145/2910019.2910063

access: closed

type: Conference or Workshop Paper

metadata version: 2020-10-25

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Marie Anne Macadar, Jorge Lheureux-De-Freitas, Luiza Schuch de Azambuja, Edimara Mezzomo Luciano:
Contact Center in a Smart Cities View: a Comparative Case Study of Curitiba (Brazil), Porto Alegre (Brazil) and Philadelphia (USA). ICEGOV 2016: 215-222

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