"Knowledge Discovery of Service Satisfaction Based on Text Analysis of ..."

Charles V. Trappey et al. (2013)

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DOI: 10.1109/ICEBE.2013.40

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-24

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Charles V. Trappey, Hsin-Ying Wu, Kuan-Liang Liu, Feng-Teng Lin:
Knowledge Discovery of Service Satisfaction Based on Text Analysis of Critical Incident Dialogues and Clustering Methods. ICEBE 2013: 265-270

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