"Caller-Agent Pairing in Call Centers Using Machine Learning Techniques ..."

Negin Mehrbod, António Grilo, Aneesh Zutshi (2018)

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DOI: 10.1109/ICE.2018.8436314

access: closed

type: Conference or Workshop Paper

metadata version: 2019-10-19

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Negin Mehrbod, António Grilo, Aneesh Zutshi:
Caller-Agent Pairing in Call Centers Using Machine Learning Techniques with Imbalanced Data. ICE/ITMC 2018: 1-6

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